Contact information

Contact Policy
Effective Date: May 13, 2025

At The Dime Brand, we are committed to providing exceptional customer service and support. Whether you have questions about your order, need product guidance, or just want to connect, we’re here to help.

Contact Information
Email: thedimebrand.co.dime@gmail.com
Phone: (773) 696-5224

For the fastest response, we recommend contacting us by email.

Business Hours
Monday–Friday: 10:00 AM – 5:00 PM (CST)
Closed on weekends and holidays

Messages received outside of business hours will be responded to the next business day.

Order Inquiries
If you’re reaching out about an order, please include the following in your message:

• Full name used to place the order

• Order number

• Details of your question or concern

This helps us assist you more quickly and accurately.

Response Time
We aim to respond to all inquiries within 24–48 business hours. During high-volume periods (sales, holidays, or product launches), response times may be slightly delayed, but we will do our best to reply as quickly as possible.

Respectful Communication
We believe in respectful, kind interactions. Any messages that are threatening, abusive, or inappropriate will not be tolerated and may result in refusal of service.

Thank You
We appreciate your support and love for The Dime Brand. We’re always here to ensure your experience is smooth, professional, and worthy of a Dime.

— The Dime Brand Team