Privacy policy

Last updated: May 13, 2025

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at thedimebrand.co.dime@gmail.com or (773) 696-5224.

This Privacy Policy describes how The Dime Brand (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thedimebrand.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" means information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information you include in communications with us.

Some features of the Services may require you to directly provide us with this information. You may choose not to provide it, but that may prevent access to certain features.

Information We Collect about Your Usage:

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser details, IP address, and information on your interaction with our Services.

Information We Obtain from Third Parties:

From vendors and service providers, including Shopify and our payment processors.
From third parties we work with to collect usage and interaction data.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide and fulfill our Services, process payments, send order confirmations, arrange shipping, handle returns/exchanges, and manage your account.

Marketing and Advertising: We may use your personal information to send promotions and marketing communications, and to tailor ads and content on our Site and other websites.

Security and Fraud Prevention: We use personal information to detect, investigate, or take action regarding potential fraud or illegal activities. Please keep your login credentials secure and contact us immediately if you believe your account has been compromised.

Communicating with You and Service Improvement: We use your personal information to respond to your inquiries, provide customer service, and improve our Services.

We use cookies and similar technologies to operate our Site, remember user preferences, analyze usage, and personalize your experience. For more details, please review Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

You can manage your browser’s cookie settings, but disabling cookies may limit functionality.

Our site also recognizes the Global Privacy Control (GPC) signal to opt-out of data sharing. To learn more, visit https://globalprivacycontrol.org/.

How We Disclose Personal Information

We may disclose your personal information:

With vendors or third parties performing services for us (e.g., payment processors, shipping providers).
With marketing and advertising partners.
When you direct us to share information (e.g., social media integrations).
With affiliates or within our business group.
In business transfers or to comply with legal obligations.

We may have disclosed the following personal information categories in the last 12 months:

Identifiers (e.g., name, contact details)
Order and account information
Usage data
Commercial purchase history

We do not sell or share sensitive personal information without consent.

Third Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy or security practices of these third parties. Please review their privacy policies separately.

Children's Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If we learn that we have collected personal information from a child, we will delete it promptly.

Security and Retention of Your Information

We implement security measures to protect your personal data but cannot guarantee absolute security. How long we keep your data depends on the reason it was collected, business needs, and legal obligations.

Your Rights

Depending on your location, you may have rights to:

Access your personal information
Request deletion or correction
Receive your information in a portable format
Restrict or object to data processing
Withdraw consent
Appeal a denial of rights request

You can exercise these rights by contacting us. We may verify your identity before processing your request.

Complaints

If you’re unhappy with how we’ve handled your data, contact us directly. If you're not satisfied with our response, you may have the right to lodge a complaint with your local data authority.

International Users

We may transfer your information outside your country. Where applicable, we rely on legal mechanisms such as Standard Contractual Clauses.

Thank you for trusting The Dime Brand.