Terms of service

Terms of Service
Effective Date: May 13, 2025

Welcome to The Dime Brand! These Terms of Service ("Terms") govern your use of our website located at www.thedimebrand.com (the "Site") and the services, features, content, and products we offer (collectively, the "Services"). By using our Site or Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or Services.

1. Eligibility
To use our Site or Services, you must be at least 18 years old or have the consent of a legal guardian. By using the Services, you represent and warrant that you meet these requirements.

2. Orders and Payment
All purchases made through the Site are subject to product availability and our acceptance of your order. We reserve the right to cancel or refuse any order at our sole discretion. Prices are listed in USD and are subject to change without notice.

You agree to provide current, complete, and accurate purchase and account information. You authorize us to charge your selected payment method for all charges incurred under your account.

3. Shipping and Delivery
Orders will be shipped to the address provided at checkout. We are not responsible for delays or issues due to incorrect shipping information or carrier delays. Please refer to our Shipping Policy for more information.

4. Returns and Refunds
Due to the nature of our hair products, all sales are final. We do not accept returns or exchanges unless the item is defective or incorrect. Please review our full Refund & Return Policy before making a purchase.

5. Intellectual Property
All content on the Site—including text, graphics, logos, images, and software—is the property of The Dime Brand or its content suppliers and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.

6. User Conduct
You agree not to:

  • Use the Site or Services for any unlawful purpose;

  • Interfere with or disrupt the Site or Services;

  • Attempt to gain unauthorized access to any portion of the Site or systems;

  • Use automated means (e.g., bots or scrapers) to access the Site without permission.

We reserve the right to terminate or suspend your access to the Site if you violate these Terms.

7. Disclaimer of Warranties
The Site and Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

8. Limitation of Liability
To the fullest extent permitted by law, The Dime Brand will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Services, including but not limited to loss of profits, data, or goodwill.

9. Indemnification
You agree to indemnify and hold harmless The Dime Brand and its affiliates, employees, and partners from any claims, losses, or damages arising from your use of the Site or violation of these Terms.

10. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. Any disputes shall be resolved exclusively in the state or federal courts located in Cook County, Illinois.

11. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Services after any such update constitutes your acceptance of the new Terms.

12. Contact Us
For questions about these Terms, please contact us at thedimebrand.co.dime@gmail.com or (773) 696-5224.

Thank you for shopping with The Dime Brand!