Shipping policy

Shipping Policy
Effective Date: May 13, 2025

Thank you for shopping with The Dime Brand! We are committed to getting your luxury hair products to you in a timely and professional manner. Please review our shipping policy below before placing your order.

Processing Time
All orders require a processing time of 4 business days before being shipped. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Timeframes
Once your order has been processed, shipping typically takes 4–7 business days, depending on your location and carrier availability. We ship orders via trusted carriers to ensure reliable delivery.

Estimated Delivery = Processing Time (5-7 business days) + Shipping Time 5-7 business days)
Total estimated delivery time is between 10 to 14 business days from the date your order is placed.

Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.

Shipping Costs
Shipping costs are calculated at checkout and may vary based on your location and the shipping method selected.

Incorrect Addresses
Please double-check your shipping address before submitting your order. The Dime Brand is not responsible for delayed, lost, or returned shipments due to incorrect or incomplete addresses.

Lost, Stolen, or Delayed Packages
Once an order has been shipped and is in the hands of the carrier, The Dime Brand is not liable for lost, stolen, or delayed packages. Please contact the shipping carrier directly with your tracking information for assistance.

Shipping Restrictions
At this time, we only ship within the United States. We do not ship to P.O. Boxes or international addresses.

Questions?
If you have any questions about your order or shipping status, please contact us at thedimebrand.co.dime@gmail.com or (773) 696-5224.

Thank you for your support and for choosing The Dime Brand!