Refund policy

💎 The Dime Brand Refund & Return Policy
We take pride in delivering luxury, top-quality raw hair—every order, every time. To maintain hygiene and quality standards, we only accept returns under specific conditions outlined below.

📦 Returns & Exchanges
We accept returns within 14 days of delivery for products that are unused, unaltered, and still in their original packaging (including the bundle tie).

Returns must be initiated by emailing us at thedimebrand.co.dime@gmail.com with:

  • Your order number

  • A clear photo of the product

  • Reason for the return

Once we confirm eligibility, we’ll provide return instructions. Please note that customers are responsible for return shipping costs unless the error is on our part.

We do not accept returns or exchanges on any hair extensions that have been opened, worn, altered, or removed from their original bundle tie.

💰 Refunds
Approved returns will be refunded to the original payment method once we receive and inspect the returned item. Refunds are typically processed within 5–7 business days after we receive the return.

Refunds are not issued for:

  • Buyer’s remorse

  • Incorrect texture or length selection

  • Delays due to incorrect shipping information

Refunds will be issued only for:

  • Orders canceled within 24 hours (if not shipped)

  • Products returned within 14 days that meet the unused condition

  • Verified fulfillment errors on our part

  • Items we’re unable to fulfill

📍 Order Cancellations
Orders may be canceled within 24 hours if they have not yet shipped. After 24 hours, all sales are final unless eligible for return.

📫 Shipping Issues
Once an order is scanned by the carrier, we are no longer responsible for lost, stolen, or delayed packages. Please contact the shipping provider directly. We recommend selecting shipping with tracking and insurance.

💡 Pro Tip:
Inspect your bundles before use. We cannot accept returns for hair that has been installed, altered, or tampered with in any way.

Thank you for choosing The Dime Brand. When you shop with us, you’re investing in quality—and we stand behind that promise with transparency and integrity.